Chaos & Co. Market — Shipping Policy

Last Updated: February 24, 2026

Thank you for shopping with Chaos & Co. Market! We’re committed to delivering a smooth, transparent, and reliable shipping experience. Please review our shipping policy below to understand how orders are processed, shipped, and delivered.

1. Order Processing

• All orders are processed within 1–5 business days.
• Processing times may be longer during peak seasons, holidays, or high‑volume periods.
• Once your order is processed and shipped, you will receive a shipping confirmation email with tracking (when available).
• Orders cannot be canceled once they have been sent to processing.

2. Shipping Times

Because Chaos & Co. Market partners with third‑party suppliers and manufacturers for fulfillment, delivery times can vary:

Estimated Delivery Window:

• U.S. Orders: 7–20 business days
• International Orders: 10–30 business days

Please note: These estimates can vary depending on supplier location, customs delays, carrier volume, or unforeseen global shipping issues.

3. Shipping Costs

Shipping fees are calculated at checkout based on your order weight, supplier location, and destination. Some items may ship separately at no additional cost to you.

We occasionally offer free shipping promotions—be sure to subscribe to our updates so you don’t miss them!

4. Tracking Your Order

• Whenever possible, orders include tracking numbers.
• Tracking information may take several days to update after your order ships.
• Some international parcels may not offer full end‑to‑end tracking.

If you need help tracking your package, our support team is happy to assist.

5. Multiple‑Item Orders

Because we work with multiple suppliers, items within the same order may ship separately. Each package will have its own tracking details (when available).

6. Shipping Delays

While we do our best to deliver on time, delays can occur due to:

• Customs inspections
• High postal volume
• Global logistics disruptions
• Weather events
• Supplier processing delays

Chaos & Co. Market is not responsible for delays outside our control, but we’ll always do our best to support you.

7. Incorrect Address Policy

Please ensure your shipping address is correct at checkout.
Chaos & Co. Market is not responsible for orders shipped to addresses entered incorrectly. If the order hasn’t been processed yet, we may be able to update it—contact us immediately at our support email.

8. Lost or Missing Packages

If your tracking shows delivered but you didn’t receive your order:

1. Check with neighbors or your household members
2. Verify the address used at checkout
3. Contact your local postal carrier
4. Then reach out to us for further help

We will assist in filing an investigation or providing next steps depending on supplier policies.

9. Customs, Duties & Import Fees (International Orders)

International customers are responsible for any applicable customs fees, import taxes, or duties. These charges are determined by your country’s customs agency and are not included in our prices.

10. Contact Us

If you have questions about shipping or need help with your order, our support team is here to help!

📧 Customer Support: [Add your email here]
🛒 Chaos & Co. Market — Where creativity and convenience collide.